Support Services
Bulletproof Multi-Vendor Enterprise Support
Ardent Support Technologies provides fully independent, multi-vendor, hardware and software support across the whole enterprise environment. We take ownership of all support calls for business critical hardware & software with reliable SLA's and procedures critical for maintenance delivery.
Hardware Support
Ardent offers an unrivalled level of service and technical ability across all our support levels and applications. Our team of multi-disciplined technicians are certified to maintain Sun, HP, IBM, Dell, EMC and Cisco equipment along with many other Tier 2 manufacturers.
Software Support
Ardent’s Level 3 Engineers are experienced in dealing with the issues our customers regularly face. Our OEM trained technical staff will provide unparalleled support to your Systems, Storage and Networking Environment. They will provide answers to an extremely broad range of "real world" questions concerning the operations and administration of IT infrastructure.
Managed Services
Ardent simplifies the support and maintenance of many conflicting and differing vendor options, by offering clients just one support contract to manage and one support provider to deal with, no matter who holds the. You have one phone number to call and that is to Ardent. We’ll handle everything from there.
System Administration
Ardent delivers responsive, cost-effective System Administration services to our clients. With a team of technicians that carry certifications from Microsoft, Compaq, Solaris, HPUX, and AIX to name a few, they are ready to deal with a wide array of network and computing administration problems.
Oracle DBA Services
Ardent provides comprehensive remote managed service solutions for Oracle E-Business Suite & Oracle technology environments. We support our customers with a controlled budget, and 24 x 7 x 365 production support.
Remote Monitoring
Support Levels
At Ardent Support Technologies, we have decades of experience supporting the infrastructure you rely on to run your business. We listen intently to your specific needs, and then design an affordable, customized support program using individual components from each of our services and then set ourselves apart with our unique In Touch program. This ensures that you receive unprecedented support while still recognizing significant savings.
Spares Policy
Ardent only carries OEM parts which are fully supported and recognized by the OEM. Each component is tested before being placed in to a spares location.
Relocate & Install
Whether it’s a single piece of equipment or a complete Data Center that you are looking to relocate, Ardent ensures that your equipment is moved safely and efficiently. We have performed many complicated mission critical moves with highly sensitive data. With our Server and Data Center Relocation Service providing all the resources, technicians, vehicles, and methods of execution, you can rest assured knowing the safe and efficient movement of equipment will be accomplished.