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Benefits

Ardent can extend the service life of your IT infrastructure by combining Operating System (OS) support with Hardware Support for a fraction of the OEM cost. Our engineers have decades of experience working specifically with OS and by combining hardware and OS support with Ardent there is no need to split your contracts. With Ardent you get the benefits of cost savings and best of breed engineers that understand the equipment as well as the OEM.

Software Support Services

As the challenges to your business become more complex so do the challenges in your data center. As somebody responsible for the operation of your data center you should be focused on strategic projects that enable your business. Leveraging the experience of Ardent’s engineers will allow you to achieve that. Software support services are provided on HPUX, AIX and Solaris platforms.

Software Support Services Options:

• Remote technical support (telephone/voice only)
• Remote midrange technical support (telephone and online health check analysis)
• OS problem verification, troubleshooting, analysis, and tuning
• OS software patch advice
• System performance analysis and tuning for performance improvements
• System health check analysis, recommendations, and performance improvements
• Problem escalation to OEM, if required