Key Benefits

End of life/warranty support to continue the life of your product.
Better than manufacturer service levels at a fraction of the cost
24 x 7 Around the clock remote monitoring, diagnosis and repair of your EMC System
Experienced, vendor-trained Customer Engineers
On-Site Spare Parts Kit consisting of disks, directors, channel adapters, fan units, etc.
100% Coverage of all components on system for term of agreement
Daily Diagnostic Dial-In to system to insure modem and modem line are properly working

Hardware Support: EMC Storage Support

EMC Storage Products Independently Supported:

EMC Symmetrix

DMX 3
DMX 3-950
DMX 800
DMX 1000
DMX 2000
DMX 3000
EMC 3000/5000/8000 series

EMC Clariion

CX3-80
CX3-40
CX3
CX700
CX600
CX500
CX400
CX300
CX200
FC5700/5300
FC4700/4500

Ardent expanding your EMC Storage Maintenance & Support Budget

Experienced EMC trained engineers can provide support for your post warranty or end of life equipment. As important as the system itself, the Maintenance & Support required for EMC’s Systems is vital to insure your system is in peak operating performance with no errors and your information is constantly available to you. With this in mind, Ardent provides this support while giving you a cost effective alternative to vendor maintenance & support.

Included in our service is a phone home feature which notifies us 7x24 of any issues automatically.